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Environmental Advisor at RCBC

The Recycling Council of British Columbia (RCBC) is a provincial non-profit organization with a vision of “A World without Waste” and we are hiring an Environmental Advisor to join our team.  Every day, Environmental Advisors make a positive difference for our environment by providing expert and accurate information so that the residents of BC can make the best choices about diverting waste and reducing human impact.

About You

You care about the environment and creating a more just and sustainable world.  You have some interest or background in the circular economy (waste reduction, recycling, composting, etc.) or you have a degree in geography or environmental science.  Attention to detail is a must, and researching obscure questions is fun.  You have customer service experience and enjoy communicating with people.  Spending most of your day on the phone and the computer is no problem, and working from home is a bonus.  A group of polite, dedicated, scientific folks is your kind of team.

About RCBC

RCBC values human and environmental health and therefore facilitates the exchange of ideas and knowledge that enable efficient solutions to eliminate waste.  Founded in 1974, RCBC is Canada’s longest serving recycling council, but its mandate goes beyond just recycling.  We are an organization that envisions the circular economy as our foundational strategic principle.  As part of its mission, RCBC provides public information services, organizes an annual conference, and participates in special events such as Waste Reduction Week.  We are currently entering an exciting time of change and growth as we continue to build upon our core activities and look for new opportunities to make BC a shining example of waste diversion and reduction.

About the Job

Our Environmental Advisors work as a team to provide waste reduction information to the residents of BC.  The role of the Environmental Advisor is to empower and support callers in making informed decisions by providing information on waste diversion, recycling services, regulations, programs, and initiatives.  Last year, RCBC’s Information Services department answered nearly 250,000 enquiries through the phone, email, website, and Recyclepedia app.

This is a permanent, full-time position.  You will work five days a week for a total of 35 hours per week; the phone hotline operates Monday to Friday 9 AM to 4 PM.  The starting wage is $21.45 per hour.  RCBC offers a generous benefits package after a three month probationary period, including vacation pay (standard stats and annual winter holiday closure), accumulated sick time, and a health and dental plan for you and your family.  You will report to the Operations Manager for Information Services.  We expect the work to be primarily remote although occasional in-office work may be required, including the initial training.  We are only considering candidates within BC at this time.

Duties and Responsibilities 

  • Answer phone calls, provide information, and log the calls in the database
  • Respond to enquiries by email and log in the database
  • Maintain the currency and accuracy of information contained in the database
  • Maintain the currency and accuracy of fact sheets, research reports, and other reference materials
  • Research new issues and unusual enquiries
  • Keep current on developments in the waste reduction field
  • Conduct special projects, such as outreach and campaigns via phone or email
  • Perform research as assigned

Skills and Experience

  • Excellent customer service skills and a positive attitude
  • Knowledge of waste reduction, recycling and composting issues and programs in BC or the background to acquire such knowledge
  • Excellent verbal and written communication skills; ability to clearly and effectively communicate programs and regulations to the public
  • Proficient with office applications (including email and Internet searches) and multi-line phone systems
  • Ability to apply critical thinking and creative problem-solving skills
  • Self-motivated, with the ability to work independently as well as part of a team
  • Ability to work from home without interruption (equipment provided by RCBC)
  • Previous experience in the waste management or environmental field preferred
  • Call centre experience preferred
  • University degree in geography or environmental science preferred

Application Process

Please submit a cover letter & resume via email to employment(at)rcbc.ca. Make the subject line Environmental Advisor, Attn: Eric Hargrave, Operations Manager.

Application Deadline is April 7, 2022.  Thank you to all who apply; we will only contact those applicants who will take further steps in the process.